How We Support You

The Magicman technical help desk

All the benefits of being the boss but with expert knowledge and support

When initial training finishes, our support really begins. We want you to succeed so we invest in you by providing support to help you run your business.

It’s a dynamic partnership. We are both focused on the same objectives and this represents a powerful force for success.

  • Booking and scheduling jobs on your behalf in our Customer Service Centre
  • Mentoring – regular advice and guidance from our Support team on best practice to help you with key management decisions
  • Conducting regular business reviews and audits to help ensure you keep the business on track
  • Local marketing campaigns to help you drive business development
  • A bespoke web site that is managed centrally to maintain effectiveness, complete with on-line contact form
  • Access to a regular flow of jobs from our National Account customers – construction companies, insurers, hotel chains, utilities, retailers, cruise lines, leisure clubs
  • Running social media campaigns on your behalf – Twitter, Facebook
  • Providing customer loyalty, retention and referral programmes
  • Access to our Intranet allowing all franchisees to constantly share ideas and experiences
  • Human resources and Health & Safety helpline service
  • Preferential buying terms and promotional offers negotiated by Magicman
  • Invitations to periodic franchisee meetings and conferences
  • Webinars, e-newsletters, intranet communications and interactive online training programmes